U.S. Legal Support
U.S. Legal Support is a litigation support services provider offering court reporting, record retrieval, interpreting, trial services, and related discovery solutions to law firms, corporate legal departments, and insurance carriers across the United States. The company operates a nationwide network of offices and professionals and generates revenue by charging per proceeding, per record, and through service-based contracts for its legal support offerings.
- IT Consulting & Implementation
- Revenue
- $650.0M
- Employees
- 3,500
- Founded
- 1996
- Headquarters
- Houston, United States of America
What 5 Arbolus experts think of U.S. Legal Support
NPS distribution shows a mid to high range, with 67% of respondents rating NPS 7-8 and 17% rating NPS as 10. Renewal intent is positive for 50% of respondents, uncertain for 33%, and not stated for 17%. Stickiness is high, as 83% of respondents report implementation for more than one year. High stickiness and moderate to high NPS suggest a broadly satisfied customer base, but a notable minority is uncertain about renewal intent.Overall Customer Sentiment: Neutral
Who reviewed U.S. Legal Support
- C-Suite 80% (4)
- Manager 20% (1)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
+2 over 4 months- Dec 5
- Jan 6
- Feb 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 10/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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