Arbolus Intelligence

Vayana

vayana.com · Pune, India

Vayana is an Indian fintech company that provides supply chain finance and trade finance solutions, connecting corporates, their suppliers, and distributors with banks and financial institutions through a digital platform. It enables invoice discounting, GST-based financing, and cross-border trade finance for MSMEs and large enterprises, earning revenue from platform and financing-related fees. The company also offers compliance and e-invoicing services under the brand Vayana GSP.

  • Lending & Credit Software
  • Payment Processing
Listed in
Revenue
$25.0M
Employees
450
Founded
2017
Headquarters
Pune, India

What 7 Arbolus experts think of Vayana

The NPS distribution is highly favorable, with 71% scoring 8 or above and an average in the 'Promoter' range. 71% of experts express clear renewal intent, while 14% are not sure and 14% signal intent not to renew, highlighting pockets of churn risk. Most customers are in the advanced implementation stage, with positive feedback centering on integration, automation, and support. Negative sentiment arises from integration challenges with niche ERPs, pricing concerns, performance lag, and user interface limitations.Overall Customer Sentiment: Positive

Who reviewed Vayana

Total customers 7 6 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 57% (4)
  • Director 14% (1)
  • Manager 29% (2)
Finance Executive C-Suite NPS 7 Undecided Submitted Apr 2025
Operations Leader C-Suite NPS 8 Will renew Submitted Apr 2025
Product Leader C-Suite NPS 8 Will renew Submitted Jun 2025

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Vayana.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

57 Net Promoter Score, from 7 scored reviews
  • Promoters 4
  • Passives 3
  • Detractors 0

Praised

  • Superior Integration and User Experience
  • Seamless Regulatory Compliance and Scalability
  • Time and Cost Efficiency
  • User Training and Experience Improvements

Criticised

  • Performance and Scalability Risks
  • Regulatory Compliance Agility
  • Customer Preference for Banking Alignment
  • Pricing Structure Needs Optimization

What customers say

Superior Integration and User Experience
“I find the system’s integration with Oracle and transparent pricing, as well as its fast digital onboarding and KYC processes, to be substantial advantages over competitors.”
Seamless Regulatory Compliance and Scalability
“I value the seamless GST compliance features and the platform’s ability to scale alongside our growing business requirements.”
Time and Cost Efficiency
“I have shown the platform to other departments as it saves time, is cost-effective, and streamlines payments-related issues across the company.”

Renewal intent

Plan to renew 71%
  • Will renew 5
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 75% 4 answers
  • Director 100% 1 answer
  • Manager 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Report

Customer Report - Jun 2026 Jun 2026 7 + 0

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