Vanguard
The Vanguard Group is an investment management company that offers low-cost mutual funds, ETFs, brokerage services, retirement plans, and advisory solutions to individual investors, financial professionals, and institutional clients. It generates revenue primarily through asset-based management fees and related investment services. Vanguard is known for its index fund offerings and client-owned structure, where its funds own the company for the benefit of investors.
- Revenue
- $9.0B
- Employees
- 21,000
- Founded
- 1975
- Headquarters
- Malvern, United States of America
What 7 Arbolus experts think of Vanguard
NPS scores are concentrated at the upper end, with 60% of respondents rating a 10, 20% rating an 8, and one respondent at 7. 40% of experts explicitly indicate 'Yes' for renewal intent, while 40% are unsure; the remainder have not specified. More than 80% of users are past the one-year implementation stage, demonstrating high stickiness, while pilot stage users reflect lower certainty on renewal. Key themes include consistently high user satisfaction and moderate uncertainty among new implementations.Overall Customer Sentiment: Positive
Who reviewed Vanguard
- C-Suite 100% (7)
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Sentiment
71 Net Promoter Score, from 7 scored reviews- Promoters 5
- Passives 2
- Detractors 0
Cumulative NPS by month
+1 over 6 months- May 8
- Oct 9
- Jan 9
- May 9
- Jun 9
- Jul 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 50 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 10/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by Vanguard customers
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