US Bank
U.S. Bank is a diversified financial services company that provides consumer and commercial banking, payments, wealth management, and investment services to individuals, businesses, and institutions across the United States. It generates revenue primarily from net interest income on loans and deposits, as well as fees from payment processing, treasury management, and other financial services. The company operates through a network of branches, digital channels, and specialized business units serving retail, small business, corporate, and public sector clients.
- Payment Processing
- Treasury Management
- Lending & Credit Software
- Revenue
- $28.0B
- Employees
- 77,000
- Founded
- 1863
- Headquarters
- Minneapolis, United States of America
What 7 Arbolus experts think of US Bank
NPS scores are consistently positive, ranging from 5 to 10, with most responses between 7 and 10. Influencers report high spend and clear renewal intent, especially those in energy and AI sectors. All influencers with disclosed spend above $100,000 indicate intent to renew, and the majority report implementations exceeding one year, reflecting stickiness. Overall themes include satisfaction with reliability and maturity, while some users with shorter implementation durations express moderate sentiment.Overall Customer Sentiment: Positive
Who reviewed US Bank
- C-Suite 71% (5)
- Director 14% (1)
- Manager 14% (1)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Feb 7
- Mar 6
- Apr 7
- Jun 7
- Jul 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
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