Esri UK
Esri UK is a geographic information systems (GIS) software and services provider that distributes, implements, and supports Esri’s ArcGIS platform in the United Kingdom. The company serves public sector, utilities, transportation, natural resources, commercial, and defense customers with mapping, spatial analytics, and location intelligence solutions, along with consulting, training, and managed services. Revenue is generated through software licensing, cloud subscriptions, maintenance, and professional services.
- IT Consulting & Implementation
- Business Intelligence & Dashboards
- Revenue
- $120.0M
- Employees
- 550
- Founded
- 1991
- Headquarters
- Aylesbury, United Kingdom
What 8 Arbolus experts think of Esri UK
NPS scores cluster mainly around 7, with one instance each at 5, 9, and 10, indicating moderate to strong satisfaction. Renewal intent is mostly positive or unspecified, with three accounts confirming continued use, one unsure, and several not stated. Long-term implementations (>1 year) report steady or higher NPS, while pilot stages show both stable and mixed sentiment. The main themes are stability among existing users and some ambivalence among new or pilot stage customers, driven by role and spend level.Overall Customer Sentiment: Neutral
Who reviewed Esri UK
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 5
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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