Esri
Esri is a geographic information systems (GIS) software company that develops and sells the ArcGIS platform for mapping, spatial analytics, and location intelligence to governments, enterprises, and organizations worldwide. Its products and cloud services are licensed on a subscription and perpetual basis, with additional revenue from maintenance, training, and professional services. Esri’s technology is used for urban planning, infrastructure management, environmental monitoring, public safety, and business analytics.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Data Warehousing & Lakes
- Revenue
- $1.5B
- Employees
- 6,000
- Founded
- 1969
- Headquarters
- Redlands, United States of America
What 115 Arbolus experts think of Esri
NPS scores cluster in the 8–10 range, with a high concentration of promoters among both Users and Influencers. Renewal intent is strong for high spenders and critical deployments, with some caution about broader expansion due to licensing and administration complexity. Most respondents report deployment stage as MoreThan1Year, reflecting deep operational integration. Key themes include industry leadership, robust integration, and operational impact, offset by cost and lock-in concerns.Overall Customer Sentiment: Positive
Who reviewed Esri
- C-Suite 60% (69)
- Director 20% (23)
- Manager 20% (23)
Employer names and spend open in the full report, along with the other 112 customers.
Everything 115 customers told us about Esri.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 115 scored reviews- Promoters 63
- Passives 40
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 37 across 3 companies.
Praised
- Comprehensive Integration and Ecosystem
- Operational Impact and Workflow Value
- Industry Standard Platform
- AI-Driven Workflow Innovation
Criticised
- Licensing and Cost Complexity
- Expensive and Lock-in Risks
- Training and Migration Burden
- Switching and Integration Risk
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 68% 37 answers
- 65% 17 answers
- 73% 11 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Esri customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Esri
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