ESO
ESO develops cloud-based software and data analytics solutions for emergency medical services (EMS), fire departments, and hospitals, helping agencies document incidents, manage records, and improve patient and operational outcomes. Its products cover electronic patient care reporting, fire RMS, hospital data exchange, and performance analytics, sold on a subscription basis to public safety and healthcare organizations.
- Electronic Health Records
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 2004
- Headquarters
- Austin, United States of America
What 21 Arbolus experts think of ESO
NPS scores range from 3 to 10 with most Influencers and high-value decision makers giving NPS ≥8. 70% of respondents with known renewal intent indicate they plan to renew, and these customers typically have more than one year of use. Stickiness is high, with over 75% of experts in MoreThan1Year stage and positive sentiment strongly linked to long-term adoption. Negative or neutral NPS values are concentrated among Users or those OffBoarding. Overall Customer Sentiment: Positive
Who reviewed ESO
- C-Suite 55% (12)
- Director 30% (6)
- Manager 15% (3)
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Sentiment
9 Net Promoter Score, from 21 scored reviews- Promoters 10
- Passives 3
- Detractors 8
Cumulative NPS by month
-1 over 6 months- Jan 8
- Mar 8
- Jun 8
- Jul 8
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 8 answers
- 40% 5 answers
- 67% 3 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
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