ERT
Clario, formerly known as ERT, provides clinical trial technology and services that collect, manage, and analyze clinical data such as imaging, cardiac safety, respiratory, and eCOA/ePRO endpoints for pharmaceutical, biotech, and medical device companies. The company offers cloud-based platforms and specialized services to support the design, execution, and regulatory submission of global clinical trials. It generates revenue through software licensing, technology-enabled services, and associated professional and data management services for life sciences sponsors and CROs.
- IT Consulting & Implementation
- Clinical Trial & Research Software
- Revenue
- $900.0M
- Employees
- 5,000
- Founded
- 1972
- Headquarters
- Blue Bell, United States of America
What 11 Arbolus experts think of ERT
NPS distribution skews positive with 40% scoring 8–10, 33% scoring 7, and the remainder at 6. Renewal intent is strong among accounts with significant spend, while others show uncertainty. Stickiness is evident: over 80% report usage for more than one year. Key themes include deep integration and widespread platform adoption amongst Users and Influencers. Overall Customer Sentiment: Positive
Who reviewed ERT
- C-Suite 64% (7)
- Director 18% (2)
- Manager 18% (2)
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Sentiment
9 Net Promoter Score, from 11 scored reviews- Promoters 3
- Passives 6
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 9 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 50% 2 answers
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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