Félix Pago
Félix Pago is a fintech company that provides a chat-based cross-border remittance service, allowing users in the U.S. and other markets to send money to Latin America via WhatsApp and other messaging platforms. The company monetizes through transaction fees and foreign exchange spreads on the transfers it processes. Its platform focuses on simplifying remittances for migrant workers and their families with a mobile-first, conversational experience.
- Payment Processing
- Cross-Border Payments & FX
- Revenue
- $6.0M
- Employees
- 80
- Founded
- 2020
- Headquarters
- Miami Beach, United States of America
What 13 Arbolus experts think of Félix Pago
NPS scores for Félix Pago are predominantly in the 7–10 range, with over 80% of scored responses falling in this band, signaling generally positive but cautious sentiment. Renewal intent is split: 55% indicate intent to renew, 27% are not sure, and the balance provide no input, reflecting typical patterns for early- to mid-stage implementations.Stickiness skews towards early adoption, with 45% of responses in the 'Less Than 1 Year' implementation stage and 27% in pilot phases. Key quantitative themes include high initial spend and positive sentiment among Influencer roles, contrasted by User roles showing more conservative renewal outlooks.Overall Customer Sentiment: Positive
Who reviewed Félix Pago
- C-Suite 77% (10)
- Manager 23% (3)
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Sentiment
15 Net Promoter Score, from 13 scored reviews- Promoters 3
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 3 months- Sep 8
- Feb 8
- Apr 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 0 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 78% 9 answers
- 0% 1 answer
- 8.4/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
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