Sendwave
Sendwave is a digital remittance company that provides a mobile app for migrants to send money from North America and Europe to countries in Africa, Asia, and Latin America. The platform enables low-fee, near-instant transfers directly to mobile wallets, bank accounts, or for cash pickup, monetizing through transaction fees and foreign exchange spreads. It primarily serves individuals sending personal remittances to family and friends abroad.
- Revenue
- $70.0M
- Employees
- 350
- Founded
- 2014
- Headquarters
- Boston, United States of America
What 14 Arbolus experts think of Sendwave
NPS scores are concentrated between 6 and 10, with majority scores at 7–9 from long-term customers and lower (4–6) from newer or pilot users. Renewal intent is high among established, higher spend customers, while those in pilot or offboarding phases are less certain or negative. Stickiness is strongest after one year, with a clear pattern of higher loyalty and satisfaction among those with extended platform usage. Overall themes highlight strong platform value, but some uncertainty remains in early stages and among low engagement users.Overall Customer Sentiment: Positive
Who reviewed Sendwave
- C-Suite 69% (10)
- Director 23% (3)
- Manager 8% (1)
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Sentiment
-14 Net Promoter Score, from 14 scored reviews- Promoters 3
- Passives 6
- Detractors 5
Cumulative NPS by month
-1 over 5 months- Sep 8
- Mar 7
- Apr 7
- May 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 15 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 71% 7 answers
- 33% 3 answers
- 8.3/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Sendwave customers
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