SmartStream Technologies
SmartStream Technologies is a financial technology company that provides software and managed services for post-trade processing, reconciliations, cash and liquidity management, and reference data management to banks, asset managers, and other financial institutions. Its solutions help automate and streamline middle- and back-office operations to reduce operational risk, improve regulatory compliance, and lower processing costs. The company generates revenue through software licensing, SaaS and cloud offerings, and outsourced managed services.
- Financial Planning & Analysis
- Business Intelligence & Dashboards
- Revenue
- $250.0M
- Employees
- 1,500
- Founded
- 2000
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of SmartStream Technologies
Most NPS scores fall within the 7-10 range, indicating satisfied or highly satisfied users. Renewal intent leans positive, though several high spend accounts are not sure about renewing, highlighting some risk. Most customers are in the MoreThan1Year or LessThan1Year implementation stages, and the key feedback themes praise automation and fit for complex environments, with noted concerns about integration complexity and cost for smaller firms.Overall Customer Sentiment: Positive
Who reviewed SmartStream Technologies
- C-Suite 79% (11)
- Director 7% (1)
- Manager 14% (2)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about SmartStream Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
14 Net Promoter Score, from 14 scored reviews- Promoters 4
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Praised
- Automation Drives Efficiency and Accuracy
- Scalability for Complex Operations
- Operational Control and Exception Handling
- Broader Application Across Business Processes
Criticised
- Integration and Scalability Limitations
- Cost of Ownership Pressure
- Competitor Advances in Automation and AI
- Implementation and Integration Complexity
What customers say
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 43% 7 answers
- 0% 1 answer
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
Most weighed by SmartStream Technologies customers
Report
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