Serrala
Serrala is a global financial software provider that offers solutions for automating and optimizing order-to-cash, procure-to-pay, and treasury processes for enterprises. Its products integrate with ERP systems such as SAP and other financial platforms to manage payments, cash, and working capital, and to reduce risk and manual effort in finance operations. The company generates revenue through software licenses, cloud subscriptions, and related implementation and support services.
- Treasury Management
- Accounts Receivable Automation
- Accounts Payable Automation
- Revenue
- $180.0M
- Employees
- 800
- Founded
- 1984
- Headquarters
- Hamburg-Nord, Germany
What 15 Arbolus experts think of Serrala
NPS scores cluster mainly in the 7-9 range, with only a single score as low as 5. Roughly a third of experts indicate certainty in renewing, the rest are undecided, indicating moderate stickiness. Most long-tenured clients (over one year) report higher satisfaction and renewal intent. Key feedback themes include strong reliability and core functionality, juxtaposed with repeated criticism of UI usability and the need for clearer product development direction. Overall Customer Sentiment: Positive
Who reviewed Serrala
- C-Suite 80% (12)
- Director 13% (2)
- Manager 7% (1)
Employer names and spend open in the full report, along with the other 12 customers.
Everything 15 customers told us about Serrala.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 15 scored reviews- Promoters 5
- Passives 8
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Oct 8
- Apr 8
- May 7
- Jun 7
- Jul 7
- Aug 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 25 across 7 companies.
Praised
- Cloud Transition Reducing Internal IT Burden
- Reliable and Critical Payment Automation
- Sophisticated Integration for Compliance
- Expand Web Service Integration
Criticised
- Integrated ERP or HR Solutions
- AI Not Replacing, But Competitors May Outpace
- Product Roadmap Volatility
- Integration and Vendor Vision Uncertainty
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 43% 7 answers
- 100% 1 answer
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
Top alternatives
Most weighed by Serrala customers
Report
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