Fidessa
Fidessa provides trading, market data, and connectivity software for financial institutions, offering order and execution management systems, market access, and workflow tools primarily for equities and derivatives trading. It serves banks, brokers, asset managers, and exchanges, generating revenue through software licensing, managed services, and connectivity fees. The company is now part of ION Group following its acquisition in 2018 but continues to operate its trading platforms under the Fidessa brand.
- Capital Markets Software
- Data Integration & ETL
- Managed IT & Cloud Services
- Revenue
- $600.0M
- Employees
- 2,000
- Founded
- 1981
- Headquarters
- Londonderry County Borough, United Kingdom
What 12 Arbolus experts think of Fidessa
NPS scores cluster in the higher range with over 40% rating 9–10 and the remainder distributed between 5–8, signalling solid overall satisfaction. Most respondents have used Fidessa for over one year, indicating a mature install base. Renewal intent is high among high spenders and influencers, with a small proportion expressing uncertainty. Key positive themes are tied to reliability, breadth of trading functionality, and integration depth.Overall Customer Sentiment: Positive
Who reviewed Fidessa
- C-Suite 67% (8)
- Director 25% (3)
- Manager 8% (1)
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 4
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Jul 7
- Sep 8
- Feb 8
- May 8
- Aug 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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