First Data Corporation
Fiserv, formerly known as First Data Corporation following their 2019 merger, is a global provider of financial technology solutions for banks, credit unions, merchants, and billers, offering payment processing, digital banking, card issuing, and merchant acquiring services. The company generates revenue through transaction fees, software licensing, and managed services across its payments, merchant acceptance, and financial technology segments.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- API Management & Integration
- Revenue
- $19.0B
- Employees
- 42,000
- Founded
- 1984
- Headquarters
- Brookfield Center, United States of America
What 133 Arbolus experts think of First Data Corporation
The NPS distribution is positively skewed, with most scores between 7 and 10, reflecting strong reliability and coverage for large customers, but notable pockets of neutral to detractor scores arising from pricing, integration, and support limitations. Renewal intent leans positive among high spenders but is less certain among those citing cost and flexibility concerns. Stickiness is high for established clients; most are in the MoreThan1Year implementation stage, while new adopters and pilots show caution. Key themes include operational reliability, complexity of integration, and cost transparency.Overall Customer Sentiment: Positive
Who reviewed First Data Corporation
- C-Suite 70% (93)
- Director 17% (23)
- Manager 12% (16)
Employer names and spend open in the full report, along with the other 130 customers.
Everything 133 customers told us about First Data Corporation.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
3 Net Promoter Score, from 133 scored reviews- Promoters 38
- Passives 62
- Detractors 33
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 19 across 4 companies.
Praised
- Comprehensive Security and Fraud Tools
- Established Reliability and Scale
- Global Coverage and Consistent Settlement
- Expand AI-Driven Fraud and Analytics
Criticised
- Risk of Declining Transaction Reliability
- Pricing and Value-for-Money Erosion
- Competitive Displacement by API-First Fintechs
- Lack of Pricing Transparency
What customers say
Renewal intent
Plan to renew 39%Plan to renew, by seniority
- 27% 33 answers
- 67% 12 answers
- 50% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.6/10 Average score from customers not renewing
Top alternatives
Most weighed by First Data Corporation customers
Report
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