FIS

fisglobal.com · Jacksonville, United States of America

FIS (Fidelity National Information Services) is a global financial technology company that provides core banking systems, payment processing, capital markets software, and related services to banks, merchants, asset managers, and other financial institutions. It generates revenue through software licensing, transaction processing, managed services, and outsourcing across retail and commercial banking, payments, wealth management, and securities processing. The company serves clients worldwide, ranging from large global banks and merchants to regional institutions and fintechs.

Payment Processing
Wealth & Investment Software
Banking-as-a-Service

Listed in

Revenue: $15.0B
Employees: 65,000
Founded: 1968
Headquarters: Jacksonville, United States of America

What 98 Arbolus experts think of FIS

NPS distribution skews positive, with the majority of experts rating FIS between 7 and 10. Stakeholders citing high satisfaction reference strong functionality, reliable performance, and compliance features. Renewal intent is strong among high spenders and entrenched users, especially in banking, while offboarding and less engaged users more frequently cite process issues or cost. Most users have implemented FIS for more than one year, supporting positive stickiness and adoption. Key feedback themes include robust integration, regulatory support, breadth of functionality, but also process complexity and slower responsiveness to feature requests. Overall Customer Sentiment: Positive