FNZ Group
FNZ Group is a global wealth management platform provider that offers end‑to‑end technology, infrastructure, and investment operations to banks, insurers, asset managers, and independent wealth advisers. Its platform supports account administration, trading, custody, and reporting, enabling financial institutions to deliver digital investment and retirement solutions to end investors. FNZ generates revenue through long‑term platform, outsourcing, and service contracts with financial institutions and advisers.
- Wealth & Investment Software
- IT Consulting & Implementation
- Revenue
- $1.5B
- Employees
- 5,000
- Founded
- 2003
- Headquarters
- Londonderry County Borough, United Kingdom
What 23 Arbolus experts think of FNZ Group
NPS ranges from 4 to 10 with a concentration of 8-10 among influencers and higher spenders, while a single notable detractor falls in the lower bracket. Renewal intent trends are positive, with only one high-spend offboarding client indicating non-renewal. Most customers are post-implementation, with a minority in pilot/offboarding phases. Key themes emphasize breadth of platform, integration and scalability, balanced by concerns around integration flexibility, reporting, and ongoing costs.Overall Customer Sentiment: Positive
Who reviewed FNZ Group
- C-Suite 70% (16)
- Director 22% (5)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about FNZ Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 23 scored reviews- Promoters 10
- Passives 11
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.
Praised
- Enhance Integration and Reporting Functionality
- Expand Automation and AI Integration
- Increase Platform Flexibility
- Integrated Platform for Investment Management
Criticised
- Competitive Solutions with Enhanced Automation
- Risk of Increasing Costs
- Potential for Integration Gaps
- Slow Implementation of New Functionality
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 8 answers
- 100% 2 answers
- 0% 2 answers
- 8.8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by FNZ Group customers
Report
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