FreedomPay, Inc.
FreedomPay provides a commerce platform that enables secure payment processing, tokenization, and customer engagement solutions for enterprises in retail, hospitality, food and beverage, gaming, and related sectors, integrating with point-of-sale and e‑commerce systems. The company generates revenue through software licensing, transaction-based fees, and related services to merchants and technology partners.
- Payment Processing
- Payment Orchestration & Acceptance
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 2000
- Headquarters
- Philadelphia, United States of America
What 13 Arbolus experts think of FreedomPay, Inc.
FreedomPay shows a predominantly positive NPS profile, with 64% of scores above 8 and only 27% at 5-6. Renewal intent is high among the largest spenders, and over 80% of users report over a year on the platform—indicative of stickiness. Detractors are mostly in early-stage or offboarding stages, representing a limited portion of the pool. Key positive drivers include platform reliability and enterprise fit.Overall Customer Sentiment: Positive
Who reviewed FreedomPay, Inc.
- C-Suite 69% (9)
- Director 15% (2)
- Manager 15% (2)
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Sentiment
23 Net Promoter Score, from 13 scored reviews- Promoters 7
- Passives 2
- Detractors 4
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 100% 2 answers
- 0% 2 answers
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
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