Gemini
Gemini is a regulated cryptocurrency exchange and custodian that enables individuals and institutions to buy, sell, store, and earn yield on digital assets. The company offers a trading platform, mobile apps, institutional prime brokerage, and related crypto financial services, generating revenue primarily from trading fees, custody, and ancillary services. It serves retail investors, traders, and institutional clients globally.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2014
- Headquarters
- New York City, United States of America
What 58 Arbolus experts think of Gemini
NPS scores are strongly positive, with the majority of ratings at 9 or 10 and a small portion at 6–7. Renewal intent is high among influencers and mid/high spenders, with very few expressing uncertainty. Stickiness is demonstrated by long-term and multi-use adoption across industries. Expert feedback underscores strengths in versatility, output quality, workflow integration, and speed, though some cite consistency and citation traceability as areas to watch.Overall Customer Sentiment: Positive
Who reviewed Gemini
- C-Suite 61% (35)
- Director 22% (13)
- Manager 17% (10)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about Gemini.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
56 Net Promoter Score, from 58 scored reviews- Promoters 37
- Passives 17
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 54 across 4 companies.
Praised
- Output Quality and Speed for Image Generation
- Effective Summarization and Drafting
- Versatility for Professional Workflows
- Improved Citation Quality and Scientific Use
Criticised
- Output Consistency Issues
- Data Privacy and Workflow Integration
- Verification and Citation Limitations
- Security, Privacy and Data Handling
What customers say
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 100% 3 answers
- 67% 3 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
Top alternatives
Most weighed by Gemini customers
Report
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