GM Financial
GM Financial is the captive finance company for General Motors, providing auto financing solutions including retail loans, leases, and commercial lending to support GM vehicle sales. It serves consumers, dealerships, and commercial fleets across North America and select international markets, generating revenue from interest income, lease income, and related financial services. The company also offers remarketing services and dealer financing programs tied to GM brands.
- Lending & Credit Software
- Revenue
- $14.0B
- Employees
- 9,500
- Founded
- 1992
- Headquarters
- Fort Worth, United States of America
What 10 Arbolus experts think of GM Financial
NPS scores are consistently high, with 60% of responses at the top score (10), 30% at 8, and 10% at 9, highlighting a strong promoter bias. Renewal intent is mostly unreported, except for one influencer indicating uncertainty. Platform stickiness is evidenced by 90% of users with implementations exceeding one year, and one pilot. The main themes from the quantitative data are customer satisfaction, long-term engagement, and steady operational value delivery. Overall Customer Sentiment: Positive
Who reviewed GM Financial
- C-Suite 100% (10)
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Sentiment
60 Net Promoter Score, from 10 scored reviews- Promoters 6
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Feb 9
- Mar 9
- Jun 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 10/10 Average score from undecided customers
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