Arbolus Intelligence

GoCardless

gocardless.com · Londonderry County Borough, United Kingdom

GoCardless is a fintech company that provides a platform for businesses to collect recurring and one-off payments directly from customers’ bank accounts via bank debit and open banking. It serves merchants of all sizes, subscription businesses, and platforms, monetizing through transaction fees and value-added payment services offered via APIs and integrations. The company focuses on reducing payment failure, improving cash flow, and simplifying cross-border bank-to-bank payments.

  • Payment Processing
  • Payment Orchestration & Acceptance
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$120.0M
Employees
900
Founded
2011
Headquarters
Londonderry County Borough, United Kingdom

What 23 Arbolus experts think of GoCardless

NPS scores skew high, with multiple experts rating 8-10 and citing GoCardless's automation, reliability, and international payment strengths. Renewal intent is strongly positive among established users, moderate among pilots or early adopters, and most influencers indicate ongoing commitment, especially with proven process improvements. Stickiness is evidenced by most customers in the 'MoreThan1Year' implementation stage. Main feedback themes include praise for integration quality, automation, and coverage, with some caution around limited corridors and payment method scope.Overall Customer Sentiment: Positive

Who reviewed GoCardless

Total customers 23 19 current · 4 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 74% (17)
  • Director 26% (6)
Not specified C-Suite NPS 8 Submitted Apr 2026
Engineering Engineer Director NPS 8 Undecided Submitted Oct 2025
Revenue Partner Director NPS 8 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 20 customers.

Everything 23 customers told us about GoCardless.

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Sentiment

17 Net Promoter Score, from 23 scored reviews
  • Promoters 7
  • Passives 13
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 36 across 4 companies.

Praised

  • Integration and API Capabilities
  • International Payment Capabilities
  • Automation and Reduced Admin
  • Deeper Integration with Internal Tools

Criticised

  • Competitive Pricing and Coverage Threat
  • Support and Compliance Deterioration
  • Advancing Competitor Automation
  • Corridor and Compliance Variation

What customers say

Integration and API Capabilities
“The platform’s API-driven workflows and seamless integrations made payments more efficient and easier to scale within our systems.”
International Payment Capabilities
“GoCardless was chosen because it reliably supports international payments and simplifies cross-border settlement for our operations.”
Automation and Reduced Admin
“I value GoCardless for automating bank payment collections and reducing our team's manual administrative work for payments.”

Renewal intent

Plan to renew 55%
  • Will renew 6
  • Undecided 5
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 40% 5 answers
  • 8.7/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers

Top alternatives

Most weighed by GoCardless customers

Report

Customer Report - Oct 2026 Oct 2026 23 + 2

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