Goldman Sachs
Goldman Sachs is a global investment banking, securities, and investment management firm that provides financial advisory, underwriting, trading, asset management, and wealth management services to corporations, financial institutions, governments, and high-net-worth individuals. The company generates revenue through advisory and underwriting fees, trading and principal investments, asset and wealth management fees, and lending activities.
- Wealth & Investment Software
- Revenue
- $46.0B
- Employees
- 49,000
- Founded
- 1869
- Headquarters
- New York City, United States of America
What 12 Arbolus experts think of Goldman Sachs
NPS distribution is centered on moderately positive scores, mostly between 6 and 9. There is a significant proportion of uncertain or negative renewal intent. Implementation stages are varied: several respondents have been using Goldman Sachs for more than one year, while others are at pilot or offboarding stages, suggesting mixed levels of stickiness. Key themes include renewal uncertainty despite moderate net promoter scores, particularly among Users.Overall Customer Sentiment: Neutral
Who reviewed Goldman Sachs
- C-Suite 42% (5)
- Director 58% (7)
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Sentiment
-8 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 5
- Detractors 4
Cumulative NPS by month
+2 over 5 months- Sep 5
- Jun 6
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -8 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 100% 1 answer
- 0% 3 answers
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
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