Greenphire
Greenphire provides clinical trial payment and financial lifecycle management solutions for pharmaceutical sponsors, contract research organizations, and research sites, helping automate participant reimbursements, investigator payments, and global site payments. Its software and card-based payment platforms streamline budgeting, payment execution, and reporting to reduce administrative burden and improve patient retention in clinical research. The company generates revenue through subscription and transaction-based fees for its SaaS and payment services.
- Payment Processing
- Healthcare & Life Sciences Software
- Business Process Management
- Revenue
- $90.0M
- Employees
- 350
- Founded
- 2008
- Headquarters
- King of Prussia, United States of America
What 9 Arbolus experts think of Greenphire
NPS distribution is strong, with 75% of respondents scoring 7 or higher and a modal NPS of 8–9. Renewal intent is majority positive but with pockets of uncertainty among high-value clients. Over 85% of users report using Greenphire for more than one year, indicating stickiness. Sentiment is generally positive with isolated concerns on renewal from high spenders.Overall Customer Sentiment: Positive
Who reviewed Greenphire
- C-Suite 33% (3)
- Director 22% (2)
- Manager 44% (4)
Employer names and spend open once the report publishes.
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Sentiment
11 Net Promoter Score, from 9 scored reviews- Promoters 3
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Mar 8
- Apr 8
- May 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 0% 1 answer
- 100% 2 answers
- 7.8/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
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