Griffin
Griffin is a UK-based Banking-as-a-Service provider that offers an API-first platform for fintechs and brands to embed regulated banking products such as accounts, payments, and safeguarding into their own applications. The company operates as a fully licensed bank in the UK, providing compliance, ledgering, and payment infrastructure so customers can launch financial products without building their own banking stack. Griffin generates revenue through usage-based and platform fees charged to its business clients.
- Embedded Finance & Banking-as-a-Service
- API Management & Integration
- Revenue
- $12.0M
- Employees
- 170
- Founded
- 2017
- Headquarters
- Londonderry County Borough, United Kingdom
What 14 Arbolus experts think of Griffin
NPS scores for Griffin skew high, with 36% of experts awarding scores of 9–10, 50% awarding scores of 7–8, and only 14% at or near the neutral threshold (score of 6). The majority of respondents indicate a definite intention to renew (over 78%), with only a small fraction expressing uncertainty. Most users are in either the MoreThan1Year or Pilot implementation stages, indicating both established and new deployments. Key themes include strong satisfaction among high spenders and consistently positive sentiment across technical and operational decision makers.Overall Customer Sentiment: Positive
Who reviewed Griffin
- C-Suite 79% (11)
- Director 21% (3)
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Sentiment
0 Net Promoter Score, from 14 scored reviews- Promoters 2
- Passives 10
- Detractors 2
Cumulative NPS by month
+1 over 5 months- Aug 7
- Sep 8
- Dec 8
- Mar 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 82% 11 answers
- 67% 3 answers
- 7.9/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
Top alternatives
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