HighRadius
HighRadius provides AI-powered treasury management, accounts receivable, and cash management software that helps large and mid-sized enterprises automate order-to-cash, treasury, and record-to-report processes. Its cloud platform integrates with ERP systems to improve cash forecasting, collections, credit management, and working capital performance, generating revenue through subscription-based SaaS and related services.
- Accounts Receivable Automation
- Treasury Management
- Business Intelligence & Dashboards
- Revenue
- $350.0M
- Employees
- 3,500
- Founded
- 2006
- Headquarters
- Houston, United States of America
What 50 Arbolus experts think of HighRadius
NPS scores range from 1 to 10, with a concentration of responses at 7-9 indicating moderate satisfaction. Renewal intent is mixed: high among mature, high-spending customers and more uncertain among those in pilot or early deployment. Stickiness is highest beyond year one of implementation, where operational gains are cited. Key feedback themes include strong automation and productivity benefits for high-volume/complex AR teams, but service quality is inconsistent, especially for smaller clients. Cost, implementation effort, and integration quality are persistent concerns, and some perceive declining focus as the company expands.Overall Customer Sentiment: Positive
Who reviewed HighRadius
- C-Suite 83% (42)
- Director 9% (5)
- Manager 9% (5)
Employer names and spend open in the full report, along with the other 47 customers.
Everything 50 customers told us about HighRadius.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
2 Net Promoter Score, from 50 scored reviews- Promoters 13
- Passives 25
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 20 across 8 companies.
Praised
- Feature Depth for Enterprise
- Automation of High-Volume AR
- Market Leadership Credentials
- Expanded Dashboard and Analytics
Criticised
- Implementation Attention for Small Clients
- Uncertain Value for Smaller Orgs
- Complexity and Length of Setup
- AI-Only Tools Cannot Fully Replace
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 44% 25 answers
- 25% 4 answers
- 67% 3 answers
- 8.4/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by HighRadius customers
Report
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