BlackLine
BlackLine is a financial software company that provides a cloud-based platform for automating and managing accounting and finance operations, including account reconciliations, close management, and intercompany accounting. It serves mid-sized and large enterprises across industries, helping corporate finance and accounting teams improve accuracy, compliance, and efficiency in the financial close process. The company generates revenue through subscriptions and related services for its SaaS platform.
- Accounting & Bookkeeping Software
- Financial Planning & Analysis
- Enterprise ERP
- Revenue
- $590.0M
- Employees
- 2,000
- Founded
- 2001
- Headquarters
- Woodland Hills, United States of America
What 87 Arbolus experts think of BlackLine
NPS scores are strong, with 49% of experts rating 9 or 10, and overall average NPS above 8.0. 68% of those providing a renewal intent are likely or certain to renew, and 78% are in the >1 year implementation stage. Key themes include a high degree of stickiness among high spenders, and a positive sentiment trend among finance transformation leaders.Overall Customer Sentiment: Positive
Who reviewed BlackLine
- C-Suite 81% (70)
- Director 13% (11)
- Manager 6% (5)
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Sentiment
28 Net Promoter Score, from 87 scored reviews- Promoters 39
- Passives 34
- Detractors 14
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 27 across 8 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 63% 48 answers
- 57% 7 answers
- 67% 3 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
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