Brightpearl
Brightpearl provides a retail-focused operations platform that automates order management, inventory, accounting, and fulfillment for omnichannel retailers and brands. Its cloud software integrates with major e-commerce platforms, marketplaces, and POS systems to centralize back-office operations and improve efficiency. The company generates revenue through subscription-based SaaS licenses and related services.
- Mid-Market & SMB ERP
- E-commerce Platforms & Storefronts
- IT Consulting & Implementation
- Revenue
- $45.0M
- Employees
- 300
- Founded
- 2007
- Headquarters
- Houston, United States of America
What 7 Arbolus experts think of Brightpearl
NPS scores are moderately distributed, with NPS ratings ranging from 3 to 10 and a concentration in the 7–10 bracket. 43% of respondents indicate clear renewal intent (Yes), while 43% are unsure and 14% report negative renewal intent. Stickiness is mixed, with users in both pilot and more than one year stages; those with longer tenure report higher NPS and stronger renewal intent. Key themes include moderate satisfaction, hesitancy to commit to renewal in early stages, and higher satisfaction among advanced adopters.Overall Customer Sentiment: Neutral
Who reviewed Brightpearl
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 2
- Detractors 3
Cumulative NPS by month
-3 over 6 months- Apr 10
- Oct 7
- Feb 7
- Apr 7
- May 7
- Jun 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median -1 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 40% 5 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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