Arbolus Intelligence

BUILDERTREND

Buildertrend.com · Omaha, United States of America

Buildertrend provides a cloud-based construction management platform for residential builders, remodelers, and specialty contractors, offering tools for project scheduling, budgeting, communication, and customer management on a subscription basis. The software centralizes job costing, change orders, document sharing, and client/homeowner portals to improve coordination among field teams, office staff, and customers. Buildertrend generates revenue through tiered SaaS licenses and related training and support services.

  • Construction Project Management
  • Project & Work Management
  • Business Intelligence & Dashboards
Listed in
Revenue
$160.0M
Employees
800
Founded
2006
Headquarters
Omaha, United States of America

What 25 Arbolus experts think of BUILDERTREND

Buildertrend’s NPS distribution is overwhelmingly positive, with the majority of scores 8+ and notable clusters at 9-10. Renewal intent is high, particularly among larger spenders; some smaller-scale or pilot users are not yet certain. Most users report the tool is either fully adopted or past the first year of implementation, indicating stickiness and operational integration. Key expert themes are satisfaction with simplicity, effective subcontractor coordination, and low cost. Occasional cons include scalability limits for complex projects.Overall Customer Sentiment: Positive

Who reviewed BUILDERTREND

Total customers 25 24 current · 1 former
Reviews growth +19 in six months
Seniority of respondents
  • C-Suite 54% (14)
  • Director 33% (8)
  • Manager 12% (3)
Engineering Leader C-Suite NPS 8 Undecided Submitted Jun 2026
Operations Leader Director NPS 6 Undecided Submitted Nov 2025
Executive Director NPS 9 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 22 customers.

Everything 25 customers told us about BUILDERTREND.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

24 Net Promoter Score, from 25 scored reviews
  • Promoters 11
  • Passives 9
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 4 reviews, accumulated up to each month. Category median 22 across 4 companies.

Praised

  • Growing with Customer Business
  • Scalability Enhancements
  • AI-Driven Automation Potential
  • Comprehensive Platform Integration

Criticised

  • Not Suited for Larger Projects
  • Competitive Advancements
  • Integration Limitations
  • Onboarding Can Have Issues

What customers say

Comprehensive Platform Integration
“We benefit from Buildertrend's ability to integrate scheduling, budgeting, financials, and communication tools into one end-to-end platform with client and ERP interfaces.”
Effective for Project Communication and Documentation
“I use Buildertrend to organize contracts, change orders, budgets, and photographs in one place, which helps prevent disputes and keeps official communications clean.”
Widely Adopted Among Subcontractors
“I found Buildertrend easy to recommend because it's already used by many of our subcontractors, making onboarding and ongoing use straightforward for our teams.”

Renewal intent

Plan to renew 57%
  • Will renew 8
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 38% 8 answers
  • Director 67% 3 answers
  • Manager 100% 3 answers
  • 8.6/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by BUILDERTREND customers

Report

Customer Report - Oct 2026 Oct 2026 25 + 3

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