BuildOps
BuildOps provides a cloud-based operations and field service management platform designed for commercial specialty contractors, helping them manage dispatching, scheduling, work orders, quoting, invoicing, and field technician workflows in a single system. The software connects office staff and field teams via web and mobile apps, integrating with accounting and other back-office tools to streamline operations. BuildOps generates revenue through subscription licensing and related implementation services for mechanical, electrical, plumbing, and other commercial service contractors.
- Field Service Management
- Project & Work Management
- IT Consulting & Implementation
- Revenue
- $25.0M
- Employees
- 250
- Founded
- 2018
- Headquarters
- Los Angeles, United States of America
What 21 Arbolus experts think of BuildOps
NPS scores are highly positive, with the majority of scores in the 8–10 range, indicating strong customer advocacy. Renewal intent is mostly positive, especially among those with longer tenure and higher spend, though a minority are still unsure, typically in pilot or early-stage implementations. Implementation stages are split between newer clients (LessThan1Year) and mature users (MoreThan1Year), with pilot programs representing a smaller but significant segment. The strongest theme is increasing satisfaction and advocacy as organizations progress beyond pilot and into full deployment.Overall Customer Sentiment: Positive
Who reviewed BuildOps
- C-Suite 62% (13)
- Director 33% (7)
- Manager 5% (1)
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Sentiment
33 Net Promoter Score, from 21 scored reviews- Promoters 8
- Passives 12
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 73%Plan to renew, by seniority
- 63% 8 answers
- 83% 6 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by BuildOps customers
More in Workplace & Productivity and ERP Software
Other companies in both categories with a customer report.
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