Sage
Sage is a technology company that provides an AI-powered executive assistant platform designed to help business leaders and teams manage information, summarize content, and automate knowledge work across documents, email, and other tools. Its software uses large language models to deliver personalized insights and workflows, sold as a subscription service to professional and enterprise customers.
- Workflow Automation
- Knowledge Management & Collaboration
- Generative AI Platforms
- Revenue
- $3.0M
- Employees
- 25
- Founded
- 2023
- Headquarters
- San Francisco, United States of America
What 195 Arbolus experts think of Sage
NPS responses range from 0 to 10, with a broad mix of promoters, passives, and detractors, highlighting moderate but polarized satisfaction. Renewal intent varies: SMEs using core modules are stable, while mid-market and larger firms indicate higher churn risk due to perceived product limitations and the lure of modern alternatives. Stickiness is high for clients who benefit from strong payroll/accounting integration and entrenched data, but drops for those facing slow product evolution. Key feedback themes include strong usability and value for SMEs, but growing frustration with scale, automation, and innovation. Overall Customer Sentiment: Neutral
Who reviewed Sage
- C-Suite 70% (137)
- Director 20% (39)
- Manager 10% (20)
Employer names and spend open in the full report, along with the other 192 customers.
Everything 195 customers told us about Sage.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-4 Net Promoter Score, from 195 scored reviews- Promoters 55
- Passives 76
- Detractors 64
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 15 reviews, accumulated up to each month. Category median 26 across 15 companies.
Praised
- Core Finance Capability
- Reliable Integrated Platform
- Usability and SME Fit
- AI-Augmented Workflow
Criticised
- Roadmap and Support Risk
- Rapid Client or Peer Migration
- Pricing and Alternative Bundling
- Inadequate for Scaling Businesses
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 52% 99 answers
- 67% 21 answers
- 58% 12 answers
- 50% 2 answers
- 7.9/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Sage customers
Report
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