Sage, xero, netsuite
Xero is a cloud-based accounting software platform that provides small and medium-sized businesses with tools for bookkeeping, invoicing, bank reconciliation, payroll, and financial reporting, along with an ecosystem of third-party app integrations. It serves business owners, accountants, and bookkeepers on a subscription basis, generating revenue through tiered SaaS plans and add-on services.
- Accounting & Bookkeeping Software
- Mid-Market & SMB ERP
- Revenue
- $1.2B
- Employees
- 6,000
- Founded
- 2006
- Headquarters
- Wellington Central, New Zealand
What 90 Arbolus experts think of Sage, xero, netsuite
NPS distribution is highly positive with the majority of responses in the 8–10 Promoter range (over 55%), and only a small minority of Detractors (scores 0–6). Renewal intent is overwhelmingly positive among mid and high spenders and in User and Influencer roles, with negligible reports of non-renewal or uncertainty. The majority of experts are in the MoreThan1Year implementation stage, further reinforcing product stickiness. Key recurring quantitative themes are simplicity, integration, and positive value perception.Overall Customer Sentiment: Positive
Who reviewed Sage, xero, netsuite
- C-Suite 81% (73)
- Director 13% (12)
- Manager 6% (5)
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Sentiment
41 Net Promoter Score, from 90 scored reviews- Promoters 44
- Passives 39
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 22 across 7 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 75% 20 answers
- 100% 1 answer
- 0% 2 answers
- 8.6/10 Average score from customers who will renew
- 8.4/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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