Arbolus Intelligence

SAP Global Delivery

sap.com · Walldorf, Germany

SAP Global Delivery is a global delivery organization within SAP that provides remote and onsite implementation, application management, and support services for SAP software products to enterprise customers worldwide. It works with SAP consulting teams and partners to deliver standardized, cost-effective project execution, system integration, and ongoing operations for SAP solutions across industries. Revenue is derived from professional services, managed services, and support contracts tied to SAP software deployments.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Listed in
Revenue
$4.5B
Employees
25,000
Founded
2004
Headquarters
Walldorf, Germany

What 198 Arbolus experts think of SAP Global Delivery

Most respondents score SAP Global Delivery highly, with NPS typically between 8 and 10, reflecting strong endorsement among large enterprise users. Renewal intent is heavily positive among high and mid spenders, with only limited uncertainty or non-renewal indicated in lower spend or less established customers. Stickiness is high for those in the post-implementation stage, particularly in Operations and Finance. Positive themes include scalability, unified cross-region governance, and supply chain visibility. Main concerns are high costs and a steep learning curve.Overall Customer Sentiment: Positive

Who reviewed SAP Global Delivery

Total customers 198 186 current · 12 former
Reviews growth +198 in six months
Seniority of respondents
  • C-Suite 59% (117)
  • Director 25% (50)
  • Manager 16% (32)
Revenue Leader C-Suite NPS 8 Submitted Jul 2026
Operations Leader Director NPS 7 Submitted Jul 2026
Operations Leader Manager NPS 8 Submitted Jun 2026

Employer names and spend open in the full report, along with the other 195 customers.

Everything 198 customers told us about SAP Global Delivery.

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Sentiment

45 Net Promoter Score, from 198 scored reviews
  • Promoters 107
  • Passives 74
  • Detractors 17

Praised

  • Faster Deployment and Configuration
  • Automation Potential with AI
  • User Experience Improvement
  • Critical to Daily Operations

Criticised

  • High Cost and Overhead
  • Steep Learning Curve
  • Incomplete AI Replacement
  • Partial AI Substitution Risk

What customers say

Critical to Daily Operations
“SAP plays a key role in my daily logistics and inventory management, handling all documentation and processes efficiently.”
Real-world Endorsements
“I have recommended SAP to peers, who now use it and confirm it helped manage more workload effectively.”
Global Scalability and Security
“I see SAP Global Delivery as the best for scalability, security, and unifying global supply chains and operations under one truth.”

Renewal intent

Plan to renew 75%
  • Will renew 42
  • Undecided 9
  • Not renewing 5

Plan to renew, by seniority

  • C-Suite 70% 30 answers
  • Director 86% 21 answers
  • Manager 60% 5 answers
  • 8.6/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 7.8/10 Average score from customers not renewing

Top alternatives

Most weighed by SAP Global Delivery customers

Report

Customer Report - Jul 2026 Jul 2026 198 + 0

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