SAP S/4HANA
SAP S/4HANA is SAP’s flagship enterprise resource planning (ERP) suite that runs on the SAP HANA in-memory database, providing integrated finance, supply chain, manufacturing, sales, procurement, and other core business processes for large and mid-sized organizations. It is sold as licensed and subscription software, delivered both on-premise and in the cloud, and implemented through SAP and partner services. The product is used across industries to centralize operational data, automate workflows, and support real-time analytics and decision-making.
- Enterprise ERP
- Revenue
- $34.0B
- Employees
- 110,000
- Founded
- 1972
- Headquarters
- Walldorf, Germany
What 307 Arbolus experts think of SAP S/4HANA
NPS scores span 5 to 10, with most experts rating SAP S/4HANA highly for integration, operational visibility, and process standardization, especially in complex multi-entity deployments. Renewal intent is strong among mid to large enterprise customers with advanced implementations but mixed for those early in the rollout or highly sensitive to cost. Experts praise scalability, functional depth, and unified data models, though emphasize high cost, implementation burden, and support complexity as major cons. Key feedback themes are strong ERP foundation, challenge of migration, and the need for ongoing innovation.Overall Customer Sentiment: Positive
Who reviewed SAP S/4HANA
- C-Suite 58% (178)
- Director 24% (74)
- Manager 18% (55)
Employer names and spend open in the full report, along with the other 304 customers.
Everything 307 customers told us about SAP S/4HANA.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 306 scored reviews- Promoters 153
- Passives 116
- Detractors 37
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 19 reviews, accumulated up to each month. Category median 22 across 19 companies.
Praised
- Core Enterprise Backbone
- Unified Platform and Reduced Vendor Complexity
- Scalability and Process Standardization
- Cloud, AI, and Analytics Initiatives
Criticised
- Migration Risk
- Licensing and Integration Barriers
- Competitive Cloud ERP and AI
- Cost and Complexity
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 79% 61 answers
- 44% 18 answers
- 70% 10 answers
- 71% 7 answers
- 8.7/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
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