SAP Labs
SAP Labs is the global research and development organization of SAP, responsible for designing, engineering, and maintaining SAP’s enterprise application and cloud software portfolio for customers worldwide. It operates distributed development centers that build and enhance products such as SAP S/4HANA, SAP Business Technology Platform, and industry-specific solutions, generating revenue indirectly through SAP SE’s software licenses, subscriptions, and related services. The labs collaborate with customers, partners, and universities to localize and innovate SAP products for regional and global markets.
- Enterprise ERP
- Cloud Infrastructure & Hosting
- Business Intelligence & Dashboards
- Revenue
- $34.0B
- Employees
- 35,000
- Founded
- 1993
- Headquarters
- Walldorf, Germany
What 196 Arbolus experts think of SAP Labs
NPS distribution is highly positive, with 60% of experts rating 9 or 10 and the remainder mostly 7–8, a sign of strong customer advocacy. Renewal intent is very high among Influencer roles and high spend brackets. Stickiness is demonstrated by over 90% reporting implementation greater than a year. Themes from expert feedback highlight enterprise-grade integration, automation, and business process standardization. Main concerns include licensing costs and complexity. Overall Customer Sentiment: Positive
Who reviewed SAP Labs
- C-Suite 66% (129)
- Director 21% (41)
- Manager 13% (25)
Employer names and spend open in the full report, along with the other 193 customers.
Everything 196 customers told us about SAP Labs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
43 Net Promoter Score, from 196 scored reviews- Promoters 104
- Passives 74
- Detractors 18
Cumulative NPS by month
+0 over 3 months- May 8
- Jun 8
- Jul 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Praised
- Accelerate Implementation and Integration
- Streamline Licensing
- AI-Driven Automation
- Comprehensive Platform Integration
Criticised
- Rising Costs and Complexity
- Emerging Cloud and AI Alternatives
- Integration and Skill Dependency
- Specialized Skills Requirement
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 69% 39 answers
- 85% 13 answers
- 0% 2 answers
- 8.7/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by SAP Labs customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
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