SAP Labs India
SAP Labs India is the Indian research and development arm of SAP, focused on designing, engineering, and supporting enterprise application software and cloud solutions for global and regional customers. The organization develops core components of SAP’s ERP, analytics, database, and industry-specific products and provides product support and services to SAP customers worldwide.
- Enterprise ERP
- Data Integration & ETL
- Business Intelligence & Dashboards
- Revenue
- $1.5B
- Employees
- 15,000
- Founded
- 1998
- Headquarters
- Bengaluru, India
What 66 Arbolus experts think of SAP Labs India
NPS responses skew strongly positive, with most scores in the 8-10 range indicating a promoter-heavy base. Renewal intent is high among top spenders and influential decision makers, especially in mature implementation stages. Stickiness is also high, with over 90% of users having used SAP Labs for more than one year. Common themes among positive feedback include end-to-end process coverage, robust data integration, and the ability to support complex, global operations. Some caution is expressed around complexity and implementation cost, particularly among less engaged or lower spend customers. Overall Customer Sentiment: Positive
Who reviewed SAP Labs India
- C-Suite 56% (37)
- Director 24% (16)
- Manager 20% (13)
Employer names and spend open in the full report, along with the other 63 customers.
Everything 66 customers told us about SAP Labs India.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
34 Net Promoter Score, from 66 scored reviews- Promoters 34
- Passives 21
- Detractors 11
Praised
- Embedded Analytics and Real-Time Support
- Expansion for Smaller Organizations
- AI Integration Potential
- Robust ERP Integration and Functionality
Criticised
- AI-Driven Replacement Risk
- Complexity and Total Cost
- Switching to Competing ERP with AI
- Implementation and Learning Curve
What customers say
Renewal intent
Plan to renew 59%Plan to renew, by seniority
- 56% 9 answers
- 83% 6 answers
- 0% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SAP Labs India customers
Report
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