SAP Fieldglass
SAP Fieldglass is a cloud-based vendor management system that helps enterprises manage their external workforce and services procurement, including contingent labor, statement-of-work projects, and independent contractors. The platform centralizes sourcing, onboarding, time and expense tracking, and invoicing for non-employee labor, integrating with ERP and HR systems to improve visibility, compliance, and cost control. It primarily serves large and global organizations across industries on a subscription and usage-based SaaS model.
- Procurement & Sourcing
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 1,500
- Founded
- 1999
- Headquarters
- Chicago Loop, United States of America
What 16 Arbolus experts think of SAP Fieldglass
NPS distribution skews strongly positive, with 73% of respondents rating 8 or higher, and only 14% rating below 6. Renewal intent is explicitly positive among high spenders and those live for more than a year, while lower NPS scores correspond with shorter deployment or onboarding phase. Stickiness is highest after one year of implementation, reflecting increasing satisfaction with product maturity. Key themes include satisfaction with scalability and integration, balanced by occasional onboarding or change management frustration.Overall Customer Sentiment: Positive
Who reviewed SAP Fieldglass
- C-Suite 81% (13)
- Director 12% (2)
- Manager 6% (1)
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Sentiment
12 Net Promoter Score, from 16 scored reviews- Promoters 6
- Passives 6
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Apr 6
- May 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 50% 6 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
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