Arbolus Intelligence

SAP Concur

concur.com · Bellevue, United States of America

SAP Concur provides cloud-based travel, expense, and invoice management software that helps businesses automate employee spend, enforce policies, and gain visibility into corporate expenditures. The company serves organizations of all sizes globally, generating revenue through subscription fees and related implementation and support services.

  • Expense Management
  • Spend Management
  • Accounts Payable Automation
Listed in
Revenue
$2.5B
Employees
9,000
Founded
1993
Headquarters
Bellevue, United States of America

What 253 Arbolus experts think of SAP Concur

NPS scores range from 1 to 10, with the majority between 7 and 10, indicating generally strong satisfaction among core users and influencers. Renewal intent is high among large enterprise customers, especially in regulated sectors and global finance, trending above 75% for these segments. Stickiness is high, with nearly all experts reporting more than 1 year of platform use. Expert feedback highlights strengths in compliance, finance integration, and workflow automation, while recurring weaknesses include user experience complexity, manual intervention in receipt handling, and mobile app usability. Overall Customer Sentiment: Positive

Who reviewed SAP Concur

Total customers 253 226 current · 27 former
Reviews growth +123 in six months
Seniority of respondents
  • C-Suite 64% (162)
  • Director 23% (58)
  • Manager 13% (33)
Finance Leader Not specified NPS 10 Will renew Submitted Sep 2026
Marketing Leader C-Suite NPS 10 Will renew Submitted Oct 2025
Product Leader Manager NPS 6 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 250 customers.

Everything 253 customers told us about SAP Concur.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

32 Net Promoter Score, from 251 scored reviews
  • Promoters 115
  • Passives 102
  • Detractors 34

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 15 reviews, accumulated up to each month. Category median 25 across 15 companies.

Praised

  • Increased User Experience Simplicity
  • AI-Driven Expense Automation
  • Mobile and AI-First Platforms
  • Mobile Receipt Capture

Criticised

  • Best-of-Breed AI Competitors
  • Enterprise Complexity Favors Status Quo
  • SAP Dependency and Switching Risk
  • Manual Effort Required

What customers say

Mobile Receipt Capture
“I find the mobile app makes capturing receipts on the go easier, reducing paperwork and speeding up reimbursements.”
Policy Compliance and Global Auditability
“We rely on SAP Concur for scalable policy enforcement, robust audit trails, VAT support, and consistent travel spend control across countries.”
Integration with SAP and Finance Systems
“Integration with our SAP finance environment and automated workflows have made expense reporting consistent and streamlined across departments.”

Renewal intent

Plan to renew 60%
  • Will renew 81
  • Undecided 42
  • Not renewing 11

Plan to renew, by seniority

  • C-Suite 63% 90 answers
  • Director 56% 27 answers
  • Manager 46% 13 answers
  • Not specified 75% 4 answers
  • 8.5/10 Average score from customers who will renew
  • 7.8/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by SAP Concur customers

Report

Customer Report - Oct 2026 Oct 2026 253 + 4

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