QUICKBOOKS
QuickBooks, developed by Intuit, provides cloud-based and desktop accounting software that helps small and mid-sized businesses manage bookkeeping, invoicing, payroll, expenses, and tax preparation. The platform serves business owners, accountants, and bookkeepers through subscription plans and add-on services. Revenue is generated via recurring software subscriptions, payroll and payments add-ons, and related financial services.
- Accounting & Bookkeeping Software
- Payroll
- Tax Automation
- Revenue
- $2.5B
- Employees
- 5,000
- Founded
- 1983
- Headquarters
- Mountain View, United States of America
What 137 Arbolus experts think of QUICKBOOKS
The NPS scores skew high, with over 75% reporting scores of 8 or above. Renewal intent is strong in most segments, with finance leaders in particular indicating likely renewal and ongoing spend. Customers in offboarding or with complex requirements show more hesitance. Most users are in the fully implemented/long-term stage, with stickiness driven by integrations, simplicity, and core reporting. Main feedback themes include strong value for small and mid-sized businesses, reliable integrations, easy onboarding, and minor pain points in bank feed quality and advanced automation.Overall Customer Sentiment: Positive
Who reviewed QUICKBOOKS
- C-Suite 73% (100)
- Director 16% (22)
- Manager 12% (16)
Employer names and spend open in the full report, along with the other 134 customers.
Everything 137 customers told us about QUICKBOOKS.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
35 Net Promoter Score, from 137 scored reviews- Promoters 67
- Passives 51
- Detractors 19
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 14 reviews, accumulated up to each month. Category median 28 across 14 companies.
Praised
- AI-Driven Efficiency
- Automation of Tax and Global Needs
- Advanced Features for Growth
- User-Friendly Interface
Criticised
- Emergent AI Competitors
- Loss of Usability or Value
- Complexity Outgrowth
- Upgrade and Version Pains
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 71% 66 answers
- 85% 13 answers
- 100% 4 answers
- 80% 5 answers
- 8.6/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
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