Raken
Raken provides a cloud-based construction management platform that streamlines daily reporting, time tracking, production tracking, and field communication for general contractors and subcontractors. The software is used by field crews via mobile apps to capture project data, photos, and compliance information, which is then aggregated for project managers and executives to improve visibility and documentation. Raken generates revenue through subscription-based SaaS plans sold to construction companies and related field-service organizations.
- Construction Project Management
- Project & Work Management
- Field Service Management
- Revenue
- $30.0M
- Employees
- 200
- Founded
- 2013
- Headquarters
- Carlsbad, United States of America
What 7 Arbolus experts think of Raken
NPS scores are distributed between 3 and 10, with two responses below 6, two at 9 or above, and others in the mid-range. 57% of customers with clear renewal intent are negative or unsure about renewing, and significant segments are offboarding or in short-tenure implementation stages. Only two responses indicate a firm intention to renew. Sentiment drivers relate to solution fit and changing operational needs.Neutral
Who reviewed Raken
- C-Suite 43% (3)
- Director 43% (3)
- Manager 14% (1)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 1
- Detractors 3
Cumulative NPS by month
+2 over 6 months- Feb 5
- Mar 7
- Apr 6
- May 6
- Jun 7
- Jul 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 50% 2 answers
- 33% 3 answers
- 9.5/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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