Arbolus Intelligence

Acumatica

acumatica.com · Kirkland, United States of America

Acumatica is a cloud-based enterprise resource planning (ERP) software provider that offers financials, distribution, manufacturing, construction, retail-commerce, and CRM applications for mid-market businesses. Its platform is delivered primarily through a network of value-added resellers and partners, generating revenue from software subscriptions, maintenance, and related services. The company serves organizations seeking flexible, browser-based ERP with industry-specific editions and open APIs for integration.

  • Mid-Market & SMB ERP
  • Enterprise ERP
  • IT Consulting & Implementation
Listed in
Revenue
$150.0M
Employees
600
Founded
2008
Headquarters
Kirkland, United States of America

What 40 Arbolus experts think of Acumatica

NPS scores are predominantly 7–10 ('Promoters') with the majority displaying value realization and satisfaction, especially among operational and finance stakeholders. Renewal intent is strong across mid and high spenders, with only isolated cases expressing churn risk from users with low spend or unsatisfactory onboarding. Stickiness is reinforced by long tenures (>1 year in most cases) and deep workflow integration. Key themes in expert feedback are flexibility, scalability, cost-efficient user model, and seamless integration, with some calls for enhanced reporting and lower technical dependency.Overall Customer Sentiment: Positive

Who reviewed Acumatica

Total customers 40 40 current · 0 former
Reviews growth +20 in six months
Seniority of respondents
  • C-Suite 68% (27)
  • Director 21% (8)
  • Manager 11% (4)
Operations Leader C-Suite NPS 10 Will renew Submitted May 2025
Executive Director NPS 9 Undecided Submitted Jan 2026
Founder C-Suite NPS 5 Submitted Feb 2026

Employer names and spend open in the full report, along with the other 37 customers.

Everything 40 customers told us about Acumatica.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 40 scored reviews
  • Promoters 21
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.

Praised

  • AI-Driven Workflow Enhancements
  • Module Expansion
  • Unified Construction Ecosystem
  • Unlimited User Licensing

Criticised

  • Change Management Risk
  • Consumption Model Stability
  • Competitive Migration Risk
  • Dependency on Implementation Partners

What customers say

Unlimited User Licensing
“I recommend Acumatica because its user licensing means there's no cost penalty to provide access to everyone in our company.”
Flexible Integration and Customization
“Acumatica blended well with our platforms—implementation was smooth, and flexibility in workflows was a major advantage.”
Critical Operational Backbone
“Acumatica is the foundation of our business, running main financial and inventory systems and used by nearly 90% of our operations.”

Renewal intent

Plan to renew 66%
  • Will renew 19
  • Undecided 7
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 64% 22 answers
  • Director 60% 5 answers
  • Manager 100% 1 answer
  • Not specified 100% 1 answer
  • 8.8/10 Average score from customers who will renew
  • 7.9/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Acumatica customers

Report

Customer Report - Oct 2026 Oct 2026 40 + 1

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