AdvancedMD
AdvancedMD provides cloud-based medical office software for independent physician practices and medical billing companies, offering electronic health records, practice management, patient engagement, and revenue cycle management tools sold on a subscription basis.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $220.0M
- Employees
- 900
- Founded
- 1999
- Headquarters
- South Jordan, United States of America
What 29 Arbolus experts think of AdvancedMD
NPS scores range from 3 to 10 across a diverse set of users and influencers, with most ratings in the 6–9 range, indicating moderate favorability. Renewal intent clusters are mixed, with several experts indicating uncertainty or a decision not to renew—particularly among those with lower spend and implementations less than one year. Stickiness is highest among customers with over a year of implementation time, reflecting higher satisfaction and more positive feedback, particularly regarding workflow integration and billing management. Main feedback themes highlight integration, ease of use, and the need for enhanced automation.Overall Customer Sentiment: Neutral
Who reviewed AdvancedMD
- C-Suite 69% (20)
- Director 24% (7)
- Manager 7% (2)
Employer names and spend open in the full report, along with the other 26 customers.
Everything 29 customers told us about AdvancedMD.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 29 scored reviews- Promoters 8
- Passives 13
- Detractors 8
Cumulative NPS by month
+0 over 6 months- Oct 8
- Feb 8
- May 7
- Jun 7
- Jul 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 12 across 3 companies.
Praised
- AI-Driven Platform Enhancement
- Workflow Integration Improvements
- Expanded Reporting and Analytics
- Unified Platform for Financial Management
Criticised
- Integration and Interoperability Pressure
- Competitor Offering Stronger Automation
- Security and Compliance Requirements
- Switch Motivated by Better Automation
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 9 answers
- 33% 3 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by AdvancedMD customers
Report
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