Arbolus Intelligence

Rategain

rategain.com · Noida, India

RateGain is a travel and hospitality technology company that provides SaaS-based revenue management, distribution, and marketing solutions to hotels, airlines, online travel agencies, and other travel providers. Its products help customers optimize pricing, manage electronic distribution across channels, monitor competitive rates, and improve digital marketing performance. The company generates revenue through subscriptions and software licensing, along with related implementation and support services.

  • Business Intelligence & Dashboards
  • IT Consulting & Implementation
Listed in
Revenue
$65.0M
Employees
800
Founded
2004
Headquarters
Noida, India

What 16 Arbolus experts think of Rategain

The NPS scores cluster around 6–9, suggesting moderate satisfaction, but no extreme promoters. Renewal intent is mixed, with several not sure and a few negatives, reflecting concerns over cost and integration. Stickiness is high for most users (MoreThan1Year adoption), although offboarding and pilot stages are noted among some high-spend or dissatisfied customers. Key feedback themes include strong distribution coverage, integration challenges, high cost for some segments, and customer support inconsistency.Overall Customer Sentiment: Neutral

Who reviewed Rategain

Total customers 16 16 current · 0 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 64% (10)
  • Director 21% (3)
  • Manager 14% (2)
Not specified Director NPS 9 Submitted Sep 2026
Revenue Leader C-Suite NPS 5 Not renewing Submitted Nov 2025
Revenue Leader C-Suite NPS 8 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 13 customers.

Everything 16 customers told us about Rategain.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-12 Net Promoter Score, from 16 scored reviews
  • Promoters 2
  • Passives 10
  • Detractors 4

Cumulative NPS by month

+2 over 3 months
  • Nov 5
  • Jul 6
  • Sep 7

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 18 across 5 companies.

Praised

  • Enhanced Automation and AI Forecasting
  • AI-Powered Pricing Optimization
  • Wider Integration and Reporting Options
  • Integrated Commercial Platform

Criticised

  • Competitive Displacement by Lighthouse/OTA Insight
  • AI-Native PMS and Unified Platforms
  • Interface Complexity Drives Churn
  • Interface and Support Limitations

What customers say

Integrated Commercial Platform
“Having rate intelligence, distribution, and marketing all within one hospitality-focused platform streamlines our commercial operations and decision-making.”
Broad Market Connectivity
“Connecting with a diverse set of OTAs and distribution partners is a key benefit, especially for properties without direct integrations.”
Critical Infrastructure for Distribution
“The tool provides crucial support for synchronizing rates, availability, and inventory across channels, allowing central control and operational efficiency.”

Renewal intent

Plan to renew 25%
  • Will renew 2
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 17% 6 answers
  • Manager 100% 1 answer
  • Not specified 0% 1 answer
  • 7/10 Average score from customers who will renew
  • 7.3/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Top alternatives

Most weighed by Rategain customers

Report

Customer Report - Sep 2026 Sep 2026 16 + 0

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