Ramco Systems
Ramco Systems is an enterprise software company that provides cloud-based ERP, HCM, payroll, aviation MRO, and logistics platforms to mid-sized and large enterprises globally. It generates revenue through software licensing and subscriptions, along with implementation, customization, and managed services. The company serves industries such as aviation, manufacturing, logistics, and professional services with a focus on complex, multi-country operations.
- Enterprise ERP
- IT Consulting & Implementation
- Human Capital Management & Payroll
- Revenue
- $80.0M
- Employees
- 1,800
- Founded
- 1992
- Headquarters
- Chennai, India
What 10 Arbolus experts think of Ramco Systems
NPS scores are generally high, with 40% Promoters (NPS 9-10) and additional respondents in the 7-8 range. There is a single NPS Detractor (NPS 2). Renewal intent is mixed: one Yes, three Not Sure, and one No. Most customers are in the MoreThan1Year stage, with one in OffBoarding. Key themes include strong satisfaction among long-term users but notable uncertainty regarding renewal, suggesting retention risk despite high NPS.Overall Customer Sentiment: Positive
Who reviewed Ramco Systems
- C-Suite 90% (9)
- Manager 10% (1)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Nov 7
- Dec 7
- Feb 7
- Jun 7
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 17% 6 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 6.4/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
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