R1 RCM
R1 RCM is a healthcare revenue cycle management company that provides technology-enabled services to hospitals, health systems, and physician groups to improve billing, collections, and administrative efficiency. It offers end-to-end revenue cycle outsourcing, coding, patient access, and physician advisory services, generating revenue primarily through long-term service contracts and performance-based fees. The company serves U.S. healthcare providers seeking to optimize financial performance and reduce administrative burden.
- Revenue Cycle Management
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $2.1B
- Employees
- 29,000
- Founded
- 2003
- Headquarters
- Murraysville, United States of America
What 52 Arbolus experts think of R1 RCM
NPS distribution is predominantly positive, with multiple scores in the 7–10 range and many experts reporting significant revenue and efficiency benefits. Renewal intent is strong among high spenders and Influencers, though some Users and those OffBoarding or in pilot stages express uncertainty or negative outlooks. Most experts report being at the MoreThan1Year implementation stage, which correlates with higher satisfaction and realization of value. The primary themes are increased collections, automation, user-friendliness, and reliable vendor support, with some noting the importance of better integration and evolving AI capabilities.Overall Customer Sentiment: Positive
Who reviewed R1 RCM
- C-Suite 75% (39)
- Director 19% (10)
- Manager 6% (3)
Employer names and spend open in the full report, along with the other 49 customers.
Everything 52 customers told us about R1 RCM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 52 scored reviews- Promoters 18
- Passives 21
- Detractors 13
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 26 across 9 companies.
Praised
- Revenue Growth and Denial Overturning
- User-Friendly Platform and Strong Support
- Comprehensive Service and Customization
- Contract Structure Optimization
Criticised
- Desire for Better Integration and Transparency
- Repatriation of Services
- AI as a Disruptor
- Vendor Switching Due to Relationships
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 48% 27 answers
- 33% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 4.8/10 Average score from customers not renewing
Top alternatives
Most weighed by R1 RCM customers
Report
More in ERP Software
Other companies in ERP Software with a customer report.
For people who use R1 RCM
Do you use R1 RCM at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 52 customers of R1 RCM have already contributed
Takes a few minutes. Your identity stays anonymous.