Arbolus Intelligence

SAP BUSINESS BYDESIGN

sap.com · Walldorf, Germany

SAP Business ByDesign is a cloud-based ERP suite from SAP designed for mid-market and fast-growing companies, providing integrated functionality for finance, CRM, supply chain, project management, and HR. It is sold as a subscription SaaS offering and implemented through SAP and partner consulting services. The product helps organizations manage core business processes in a single, standardized platform hosted by SAP.

  • Mid-Market & SMB ERP
  • Enterprise ERP
  • IT Consulting & Implementation
Listed in
Revenue
$34.0B
Employees
110,000
Founded
1972
Headquarters
Walldorf, Germany

What 191 Arbolus experts think of SAP BUSINESS BYDESIGN

NPS scores cluster largely in the 7-10 range among both Users and Influencers, with key drivers cited as integration breadth, process coverage, and cloud deployment. Renewal intent is high for customers with mature implementations; most report positive stickiness after more than one year of use. Experts stress strengths in standardization and reliable controls, though customization and reporting gaps are friction points. Advanced needs or cost escalation can challenge satisfaction for a minority. Overall Customer Sentiment: Positive

Who reviewed SAP BUSINESS BYDESIGN

Total customers 191 178 current · 13 former
Reviews growth +188 in six months
Seniority of respondents
  • C-Suite 59% (113)
  • Director 26% (50)
  • Manager 16% (31)
Generalist Generalist C-Suite NPS 10 Submitted Jul 2026
Engineering Engineer C-Suite NPS 7 Submitted Jul 2026
Executive Director NPS 5 Submitted Jul 2026

Employer names and spend open in the full report, along with the other 188 customers.

Everything 191 customers told us about SAP BUSINESS BYDESIGN.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

31 Net Promoter Score, from 191 scored reviews
  • Promoters 82
  • Passives 88
  • Detractors 21

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.

Praised

  • Operational Efficiency and Control
  • Centralized Data and Reporting
  • Integrated Cloud Coverage
  • Stronger Automation and Integration

Criticised

  • Customization and Integration Constraints
  • Competitive Cloud ERPs
  • Improvements in AI and Automation
  • Cost Escalation Risk

What customers say

Operational Efficiency and Control
“SAP Business ByDesign provides strong financial management, improved operational efficiency, and standardized workflows that support effective resource planning.”
Centralized Data and Reporting
“The platform delivers a centralized source of truth for financial and operational data, which assists in decision-making and business insight.”
Integrated Cloud Coverage
“I rely on the platform for integrated coverage across finance, procurement, sales, inventory, and other processes, resulting in centralized data and better process visibility.”

Renewal intent

Plan to renew 65%
  • Will renew 28
  • Undecided 14
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 58% 24 answers
  • Director 71% 14 answers
  • Manager 80% 5 answers
  • 8.4/10 Average score from customers who will renew
  • 7.6/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by SAP BUSINESS BYDESIGN customers

Report

Customer Report - Sep 2026 Sep 2026 191 + 0

Other companies in both categories with a customer report.

See all 1,454 ERP Software companies →

For people who use SAP BUSINESS BYDESIGN

Do you use SAP BUSINESS BYDESIGN at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 191 customers of SAP BUSINESS BYDESIGN have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.