Canary Technologies
Canary Technologies provides a software platform for hotels that digitizes guest check-in, payments, contracts, and other front-desk workflows to reduce fraud, improve compliance, and streamline operations. Its products are used by independent hotels and large chains to replace paper forms and manual processes with secure, mobile-friendly experiences. The company generates revenue through subscription and usage-based fees for its cloud-based applications and payment services.
- Payment Processing
- Customer Support & Help Desk
- Workflow Automation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 21 Arbolus experts think of Canary Technologies
NPS distribution skews positive, with most scores in the 7–10 range and several 10 ratings, indicating strong advocacy. Renewal intent splits between committed customers and a significant not-sure cohort, while negative intent is primarily limited to low spenders. Most customers are in the MoreThan1Year implementation stage, reflecting high stickiness. Key themes are strong satisfaction among large, established clients, cautious outlook among lower spenders, and sustained adoption across major hotel brands.Overall Customer Sentiment: Positive
Who reviewed Canary Technologies
- C-Suite 86% (18)
- Director 14% (3)
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Sentiment
38 Net Promoter Score, from 21 scored reviews- Promoters 9
- Passives 11
- Detractors 1
Cumulative NPS by month
+0 over 4 months- May 8
- Jun 8
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 42 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 18% 11 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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