CareCloud
CareCloud is a healthcare technology company that provides cloud-based electronic health records, practice management, revenue cycle management, and patient engagement software to medical practices, health systems, and medical groups. It generates revenue through subscription fees for its SaaS platforms and related services, as well as outsourced billing and practice management services. The company serves a range of ambulatory specialties, helping providers manage clinical workflows, financial operations, and patient communications.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $120.0M
- Employees
- 3,800
- Founded
- 1999
- Headquarters
- Somerset, United States of America
What 7 Arbolus experts think of CareCloud
NPS scores are mixed, with 16.7% giving a promoter-level score (9), 16.7% passive (8), and the rest distributed between 5 and 7. 33% show a clear intent to renew, 50% are unsure, and 16.7% state they will not renew, reflecting varying levels of satisfaction. Adoption levels are mature, with 66.7% in use for more than 1 year and 33.3% less than 1 year. Key challenges affecting sentiment are moderate satisfaction and unclear renewal drivers. Overall Customer Sentiment: Neutral
Who reviewed CareCloud
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
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Sentiment
-42 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 2
- Detractors 4
Cumulative NPS by month
+0 over 3 months- May 7
- Mar 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -42 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 0% 2 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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