Arbolus Intelligence

CargoWise

cargowise.com · Sydney, Australia

CargoWise, a product of WiseTech Global, is an integrated logistics management software platform used by freight forwarders, customs brokers, and logistics providers to manage international supply chain operations including freight, customs, warehousing, and transportation. The cloud-based system centralizes shipment data, documentation, compliance, and financials to improve visibility and automation across global logistics networks. CargoWise generates revenue through software licensing and subscription fees, implementation, and related support services for logistics and supply chain companies worldwide.

  • Industry-Specific ERP
  • IT Consulting & Implementation
Listed in
Revenue
$650.0M
Employees
2,500
Founded
1994
Headquarters
Sydney, Australia

What 26 Arbolus experts think of CargoWise

The NPS distribution is strong, with most experts rating CargoWise between 7 and 10, and a majority expressing positive or strong renewal intent. Long-term users cite high stickiness, especially among Influencers with significant annual spend. A small cohort in offboarding or pilot phases presents neutral or lower sentiment, often citing complexity or cost. The most cited positives are operational reliability, compliance, and integration depth. The primary concerns are transactional pricing and learning curve.Overall Customer Sentiment: Positive

Who reviewed CargoWise

Total customers 26 24 current · 2 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 62% (16)
  • Director 33% (9)
  • Manager 4% (1)
Revenue Leader C-Suite NPS 8 Will renew Submitted Sep 2024
Operations Leader Director NPS 8 Undecided Submitted Dec 2025
Operations Leader C-Suite NPS 10 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 23 customers.

Everything 26 customers told us about CargoWise.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

19 Net Promoter Score, from 26 scored reviews
  • Promoters 7
  • Passives 17
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 23 across 3 companies.

Praised

  • Transparent Usage Pricing
  • Cloud-native Modernization
  • Reduced Implementation Overhead
  • Robust Compliance Support

Criticised

  • Complex Implementation
  • Support Ticket Delays
  • Aggressive Transactional Billing
  • Escalating Cost Pressure

What customers say

Robust Compliance Support
“CargoWise automates tariff validations and denied-party checks, reducing errors by more than half and saving significant time in our workflows.”
Integrated Customs and Billing
“By linking shipment milestones to customs and accounting, I’ve eliminated manual errors and accelerated cost allocation.”
Mission-critical Operations Backbone
“I find CargoWise indispensable for executing international trade efficiently and maintaining compliance across borders.”

Renewal intent

Plan to renew 59%
  • Will renew 13
  • Undecided 8
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 71% 14 answers
  • Director 43% 7 answers
  • Not specified 0% 1 answer
  • 7.8/10 Average score from customers who will renew
  • 8.3/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by CargoWise customers

Report

Customer Report - Oct 2026 Oct 2026 26 + 1

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