CaseWare UK

caseware.co.uk · Bristol, United Kingdom

CaseWare UK is the United Kingdom arm of Caseware, providing audit, accounts production, and financial reporting software to accounting firms, auditors, and finance teams. Its cloud and desktop solutions help automate compliance, working papers, and statutory accounts preparation, generating revenue through software licensing and subscription fees, along with related services and training.

  • Accounting & Bookkeeping Software
  • IT Consulting & Implementation
Revenue
$12.0M
Employees
80
Founded
1991
Headquarters
Bristol, United Kingdom

What 7 Arbolus experts think of CaseWare UK

NPS distribution shows 4 experts providing scores of 8 (satisfied), one at 5 (neutral), and one at 3 (detractor). Renewal intent is uncertain for 50% of high-value respondents, with two marking NotSure and two No. 83% report usage for more than one year, indicative of product stickiness, but one customer is in OffBoarding. Key themes include sustained product use, overall decent satisfaction, but elevated churn and uncertainty among larger customers.Overall Customer Sentiment: Neutral

Who reviewed CaseWare UK

Total customers 7 6 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 86% (6)
  • Director 14% (1)
Generalist Partner C-Suite NPS 8
Engineering Executive Director NPS 3 Not renewing
Finance Partner C-Suite NPS 8 Undecided

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Sentiment

-14 Net Promoter Score, from 7 scored reviews
  • Promoters 1
  • Passives 4
  • Detractors 2

Cumulative NPS by month

+1 over 3 months
  • Apr 6
  • Jul 7
  • Sep 7

Net Promoter Score across 6 reviews, accumulated up to each month. Category median 31 across 6 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 20%
  • Will renew 1
  • Undecided 2
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • Director 0% 1 answer
  • 10/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

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