Arbolus Intelligence

Cegedim

cegedim.com · Boulogne-Billancourt, France

Cegedim is a French technology and services group that provides software, data, and outsourced services primarily for the healthcare, life sciences, and insurance sectors. Its offerings include healthcare practice management systems, CRM and compliance tools for pharmaceutical companies, and business process outsourcing and data services for insurers and HR departments. The company generates revenue through software licenses and subscriptions, data and analytics services, and long-term outsourcing and managed services contracts.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Listed in
Revenue
$620.0M
Employees
5,600
Founded
1969
Headquarters
Boulogne-Billancourt, France

What 12 Arbolus experts think of Cegedim

NPS responses are largely neutral to positive, ranging from 6 to 10, with higher advocacy from User personas. Renewal intent is mixed: some intend to renew, while others state no or are unsure, especially among Influencers. Adoption stages vary, with several in early implementation or established post-go-live use. Key expert themes include strong HR automation and compliance functionality but concerns around integration, support, and change management challenges.Overall Customer Sentiment: Neutral

Who reviewed Cegedim

Total customers 12 12 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 64% (8)
  • Director 27% (3)
  • Manager 9% (1)
Data Leader C-Suite NPS 7 Not renewing Submitted Jul 2026
Other Generalist C-Suite NPS 6 Not renewing Submitted May 2025
Finance Leader C-Suite NPS 10 Submitted Sep 2026

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about Cegedim.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-16 Net Promoter Score, from 12 scored reviews
  • Promoters 3
  • Passives 4
  • Detractors 5

Cumulative NPS by month

+0 over 6 months
  • Mar 7
  • May 7
  • Jun 7
  • Jul 7
  • Aug 7
  • Sep 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.

Praised

  • Resilient and Stable Platform
  • Efficiency and Error Reduction
  • Comprehensive HR Capabilities
  • AI-Driven Analytics

Criticised

  • Limited Advanced Functionality
  • Implementation and Integration Complexity
  • Weak Regional Support
  • Better Local Support from Competitors

What customers say

Resilient and Stable Platform
“The system has proven resilient and dependable, supporting efficiency and accountability in our daily HR operations.”
Efficiency and Error Reduction
“The automation of salary calculations and attendance tracking has reduced manual errors and sped up HR cycles.”
Comprehensive HR Capabilities
“I found the HR-focused capabilities to be comprehensive, with support for employee lifecycle management, compliance, reporting, and process automation.”

Renewal intent

Plan to renew 25%
  • Will renew 2
  • Undecided 2
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • Director 33% 3 answers
  • Not specified 0% 1 answer
  • 7/10 Average score from customers who will renew
  • 6/10 Average score from undecided customers
  • 6.3/10 Average score from customers not renewing

Top alternatives

Most weighed by Cegedim customers

Report

Customer Report - Sep 2026 Sep 2026 12 + 0

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