CentralSquare Technologies
CentralSquare Technologies provides public sector software solutions for local and state governments, public safety agencies, and utilities, offering products for computer-aided dispatch, records management, finance, community development, asset management, and citizen engagement. Its platforms help agencies manage operations such as 911 dispatch, law enforcement records, permitting, licensing, budgeting, and municipal services. The company generates revenue through software licenses and subscriptions, implementation services, and ongoing support and maintenance contracts.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $550.0M
- Employees
- 2,000
- Founded
- 2018
- Headquarters
- Lake Mary, United States of America
What 28 Arbolus experts think of CentralSquare Technologies
NPS distribution is highly varied: 20% Promoters (NPS ≥9), 30% Passives (NPS 7-8), and 50% Detractors (NPS ≤6). Renewal intent is mixed, with high spenders reporting both intent to churn and satisfaction. Stickiness is moderate, as several agencies are in onboarding or offboarding phases. Core feedback themes include strong workflow coverage, slow product development, inadequate support, and high complexity/cost. Finance and IT roles cite limited out-of-the-box reporting and weak support as persistent issues.Overall Customer Sentiment: Neutral
Who reviewed CentralSquare Technologies
- C-Suite 54% (15)
- Director 29% (8)
- Manager 18% (5)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about CentralSquare Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-17 Net Promoter Score, from 28 scored reviews- Promoters 7
- Passives 9
- Detractors 12
Cumulative NPS by month
-1 over 6 months- Mar 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 6
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 13 across 5 companies.
Praised
- Improved Efficiency and Timing for Key Workflows
- Flexible Payroll and Scheduling Capabilities
- Effective Multi-Tier Workflow Controls
- Reusable Industry Templates
Criticised
- Customer Service and Upgrade Pressure
- Limited Out-of-the-Box Reporting
- Expensive and Prone to Churn
- Loss of Product Expertise
What customers say
Renewal intent
Plan to renew 41%Plan to renew, by seniority
- 22% 9 answers
- 60% 5 answers
- 67% 3 answers
- 8.7/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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